We would like to provide on-site support service to your offices. In this proposed on-site support program, we would like to provide
• On-site consultation
We offer weekly half-day on-site service for handling important but not urgent IT problem or performing system health check.
We also offer free of charge extra on-site visit in case of sudden need to fix IT problem.
• Dial-up Help Desk Service
In case of urgent IT enquiry, we provide telephone enquiry service at no cost. Feel free to call us to solve your IT issues.
We also provide remote control to your workstation / servers, so we can visually understand your IT problem and fix it in a better manner.
For mobile user in other time zone, we provide 24X7 telephone support to solve their immediate needs.
• Inventory on workstations, devices and softwares
For you to better understand the existing hardware / software situation, initially we will perform an overall large scale inventory checking for the whole office. That includes
software licensing, hardware maintenance status, network infrastructure details, and any security issues.
After that you know exactly what you have and what you missed. In the future, for any updates in your IT system, we will also amend the record. So you are once again in
control of your IT system.IT Outsourcing
Outsourcing your IT allows you to focs on running your business, while leaving the maintenance and operation of your IT systems to the experts. Top Legend Consulting Services are proficient in delivering you the client a outsourcing solution that exceeds your expectations.
Top Legend gives you access to industry leading support team, taking an active preventative approach to your IT systems.
Our offering is flexibile and accomodates the changing demands of your business. We've built a reputation for our IT support
Benefits of Outsourcing Your IT
- Outsourcing gives you full access to team of experts experienced in managing IT systems
- No extra expenses training people who may or may not stay in your business
- Access to staff 24 hours, 7 days a week, 365 days a year without concerning yourself with holidays, sick days, materntity leave, public holidays etc
- Remote server monitoring
- Dedicated support teams
Reasons Why To Outsource To Top Legend
Outsourcing is our speciality, something we do for numerous clients every single day since inception of the company
- Vast array of staff with various qualfiications and experience
- Ability to scale up and / or down the amount of Outsourcing you require.
- Piece of mind thanks to our Proactive Monitoring System
As a specialist IT Support Company, The foundations of Top Legend have been supporting Microsoft based networks on behalf of business customers. We Provide IT support services day in day out every day of the year. Our customers get to know their dedicated team very well. Customers should never be left waiting for the IT support that they need.
How we can help
Because your IT systems could fail at any time, you need a reliable IT support partner someone who understands your business, someone with the people the skills and the processes you need. Someone who can respond immediately.
We can help by auditing your network; monitoring your servers; identifying, diagnosing and fixing problems remotely; providing a fast reaction Service Desk; scheduling routine engineer visits; and providing emergency engineer response when required.
Through our Proactive Support service (with server monitoring), we monitor key metrics on your systems 24 hours a day so that issues are identified early, and resolved before they cause you problems, thus minimising any downtime.
Our aim is for you to offload the strain and administrative burden of IT support with service contracts that provide the flexibility you demand. The size of our team means that we can provide a qualified expert on your doorstep with the backup and support you require.
