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ABOUT C KENT GROUP
C Kent Group is a full service technology-consulting group dedicated to designing, implementing, and supporting mission critical enterprise data environments. This is accomplished through a fundamental low-level understanding of the database, the operating system, the smart card system and the surrounding applications.
Engineer Onsite Support
C Kent Group certified and experience-rich engineers, with continuous problem-solving pursuit, supporting with system integration and networking of hardware and software. We provide the service support to different type and size of enterprise that is flexible and comprehensive levels of service coverage.
Engineer Onsite Support Plan:
All the benefits of an in house IT staff at a fractionof the cost. We provide the services of monitoring your network remotely 24x7 and spend regularly scheduled onsite time to proactively prevent problems. All for one monthly fee.
Our onsite engineer plan is designed for those customers who understand the value of preventive support and maintenance to respond the issues before they become problems, but also require regularly scheduled onsite time from an engineer to handle the myriad of IT issues which regularly come up. The time we spend on site is highly proactive and scheduled for results, meaning that while we��re there we adhere to a schedule of proactive management, including a strict regimen of patching and updating of critical software to prevent problems. We also monitor IT inventory, consult with business owners, and perform any other specific functions required by the customer. If you��ve got a new computer or software that needs to be installed, we��ll be happy to do so. This plan is particularly popular with customers who can��t justify the need for a full time IT staff or who are considering adding on to their existing staff. Just consider us your IT department.
Services Provided:
�E 24x7 monitoring of network and all devices, including servers, workstations, and optionally printers
�E Regularly scheduled onsite time with one of our highly trained and certified engineers
�E While on site we��ll work on any customer identified projects as proactively patch and update critical software applications including server and workstation operating systems, anti-virus software, and spyware software
�E We perform an initial needs assessment to determine the current status of the network and to define the number of on-site hours required.
�E Software support included on desktop and server operating systems, application software, network software, email software and backup software
�E Monthly fee based on hours scheduled
CUSTOMER SERVICE CONTACT INFORMATION
Phone: (852) 2375-6907
Fax: (852) 2375-6908
Enquiry E-mail: [email protected]
Support E-mail: [email protected]
Sales E-mail: [email protected]
