課程模式 : 部分時間制
課程類別 : 博雅課程
科目種類 : 英語
課程程度 : 其他
課程目標 : This course is designed for people working, training or planning to work in the tourism and hospitality industry. It highlights the listening and speaking skills with particular emphasis on getting participants to carry out realistic communicative tasks. Authentic materials will be used wherever possible. Each topic will contain a variety of conversation samples for role-playing activities, which concentrate on the language structures that occur frequently in the context of work in hotels, restaurants, travel agencies and airports, and on the development of participants’ ability to deal with guests/customers in different situations.
For trainees and employees working in the tourism and hospitality industry who need English both to communicate with guests and to negotiate with English speakers, this intensive course provides them with a good opportunity to enhance their communicative competence.
課程長度(小時) : 18
課程入學資格 : English standard at Secondary 1 level or above
課程費用($) : 720
課程大綱 :
1. Going Abroad: Check-in; Flight Attendants
2. Arrival: Immigration and Customs; Car Rental; Foreign Currency; On the Way to Hotel
3. Front Desk: Enquiries and Handling Room Reservations; Managing Front Office Operations
4. Housekeeping: Bell-boy Service; Elevator Service; Service Counter
5. Food and Beverage: Table Reservation; Greeting the Guests; Services during the Meal
6. Business Centre: Taking Orders; Handling Check-out; Ticket Services
7. Telephoning: Morning Call Wanted; Chambermaid Wanted; Laundry Wanted; Long Distance Call
8. Shopping: Shopping at the Department Store or Mall; Buying Cosmetics, Clothes and Shoes
9. Sightseeing: Sightseeing Information; Visiting Stanley Market and Big Buddha
10. Emergency: Lost Luggage or Personal Belongings; Feeling Uncomfortable and Seeing a Doctor
11. Returning Home: Buying Souvenir; Flight Confirmation; Changing the Flight Schedule
12. Travel Agent
13. Tour Operation
14. Travel by Sea
15. Travel by Land (Road or Rail)
16. Tour Guide
17. Handling Complaints
18. Negotiations
詳情請到 http://www.cches.edu.hk/chi/programme/single_detail.aspx?ZJS%2fogIqNo4sTlFXf4xyOA%3d%3d
